Customer service is the heart of our mission. It provides our staff with the opportunity to make a meaningful difference in the lives of those we work with each day. It enables us to not only provide excellent care, but to directly impact our resident’s quality of life.
Whether addressing a concern, providing follow-up to a request, or simply lending a listening ear, we always seek to meet the needs of our residents, while promoting independence. Likewise, we extend these same courtesies to the family and/or concerned parties of our residents, realizing that they too are an integral part of our family. Our Executive Management Team’s open-door policy helps to ensure that you are always heard, and your needs are met.
At Star Care at Renaissance, we truly believe that quality customer service not only enhances our resident’s well-being, but also strengthens our relationships with the families and community that we serve. We view each interaction as an opportunity to go Above and Beyond what is expected and consider it our pleasure to be of assistance to you.
Our Promise to you: Personal, Professional, and Prompt. Our commitment is that we will listen to you, properly deliver each service that you need and do so in a professional manner. We also are committed to promptly respond to any need you may have and communicate with you to explain any reason for delays.
